Return Policy
1. Introduction
At JustOnePoster.com, we strive to provide high-quality, custom-made posters. As each poster is unique, we do not accept returns unless the product is defective or damaged upon arrival.
2. Defective or Damaged Products
If you receive a defective or damaged product, please follow these steps:
Contact us
Notify us within 7 days of receiving the poster by emailing studio@justoneposter.com with your order number and a description of the issue.
Assessment
We will review your request and may ask for photos of the defect or damage.
Return approval
If approved, we will provide you with return instructions and a return shipping label.
Refund or replacement
Once we receive the defective poster, we will either issue a full refund or send a replacement, depending on your preference.
3. Non-Returnable Items
Important: Custom-made posters are non-returnable and non-refundable unless they are defective or damaged upon arrival.
4. Contact Us
If you have any questions about our Return Policy, please contact us at:
We typically respond within 24 hours during business days.
Quick Reference
✅ We Accept Returns For:
- • Defective products
- • Damaged during shipping
- • Quality issues upon arrival
❌ We Cannot Accept Returns For:
- • Change of mind
- • Dissatisfaction with design
- • Custom-made items in good condition
Remember: You have 7 days from delivery to report any defects or damage. Please keep your order number handy when contacting us.